Shipping & Returns
SHIPPING TERMS
We offer both In Stock and Made to Order items.
- In Stock: Items are ready for shipment and are typically dispatched within 1–3 business days.
- Made to Order: These items are crafted upon order placement. Production times vary and are noted on each product page.
Combined Orders
If your order includes both In Stock and Made to Order items, all items will be shipped together once the Made to Order items are ready.
Separate Shipments
If you would prefer to receive the In Stock items earlier, we can arrange separate shipments. Please note that additional shipping charges will apply. To request this, please contact us at order@lareflexionparis.com immediately after placing your order.
DELIVERY TIMES AFTER DISPATCH AND PRICES
Metropolitan France (France métropolitaine)
Shipping costs: 5€
Delivery time: 2-5 days
Delivery is offered in France for all orders over 300€.
European Union
We deliver to the following countries :
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark (excluding Faroe Islands and Greenland), Estonia, Finland (excluding Åland Islands), Germany (excluding Büsingen and Heligoland), Greece (excluding Mount Athos), Hungary, Ireland, Italy (excluding Livigno, Campione d’Italia, Lake Lugano, San-Marino and Vatican), Latvia, Lithuania, Luxembourg, Malta, Netherlands (excluding Nederlandse Antilles), Poland, Portugal (excluding Azores and Madeira), Romania, Slovakia, Slovenia, Spain (excluding Andorra, Canary Islands, Ceuta, Gibraltar, Melilla), Sweden
Shipping costs: 10€
Delivery time: 3-10 days
International delivery (within the European Union) is offered for all orders over 500€.
Rest of the world and Overseas France
We deliver to the following countries :
Australia, Canada, Iceland, Japan, New Zealand, Singapore, South Korea, Switzerland, Taiwan, UK, USA
Shipping costs: 35€
Delivery time: 5-14 days
International delivery ( Rest of the world) is offered for all orders over 1000€.
For international shipping (outside the European Union), all orders are shipped in DDU (taxes and import duties are not included in the final price). Therefore, handling charges, customs duties and taxes might be applied upon delivery at your expense.
Please make sure the delivery address you fill out. Once we ship the package, we will not be able to modify the address.
RETURN POLICY
If you wish to return an item, please ensure the following conditions are met:
1. The product must have been purchased on our official website, lareflexionparis.com. If you bought the item from another retailer, please contact them directly and refer to their return policy. We are not responsible for items purchased elsewhere.
2. You have 14 calendar days from the date of receipt to return an item.
3. The product must not be personalised, engraved, or made to order.
4. The item must be unused, unwashed, undamaged, and in its original condition and packaging. Returns will be refused if there is evidence of use or if the item’s value has been diminished. If the item arrives damaged, we cannot accept the return.
Please note: Due to hygiene and health regulations, earrings cannot be returned once the vacuum-sealed packaging has been opened.
5. You are responsible for return shipping costs, which are non-refundable.
6. Please note that VAT and customs duties will not be refunded for orders shipped outside the EU, even if the delivery is missed or refused. If you refuse delivery, the original shipping cost will be deducted from your refund.
7. You are responsible for any loss or damage during return shipping.
If returning from outside the EU, please ensure the item is clearly marked as a “return” on the customs form and that all necessary documents are included. If French customs applies import duties on the return, these will be deducted from your refund. For detailed instructions, please contact your chosen shipping carrier.
8. Refunds will only be processed after we receive and inspect the returned item. You will receive your refund within 14 days of our confirmation.
9. To initiate a return, please contact us via the “Contact us” page before sending your item.